We are looking for a courteous, well-spoken, and service-oriented Front Office – Junior Executive to join our hospital’s front desk team. This role is the face of the hospital and is responsible for providing a warm welcome, guiding patients, and ensuring smooth registration, appointment, and billing processes.

Key Responsibilities:

• Greet and guide patients, attendants, and visitors professionally

• Register patients for OPD, IPD, and diagnostics using hospital software

• Schedule appointments and manage doctor availability slots

• Provide accurate information regarding hospital services, facilities, and processes

• Collect and verify patient documents (ID, insurance, referrals, etc.)

• Handle patient queries, complaints, and service feedback

• Coordinate with departments like nursing, billing, pharmacy, and diagnostics

• Maintain patient confidentiality and ensure data accuracy in records

• Manage phone calls, emails, and walk-in inquiries promptly

• Support admission and discharge processes in coordination with nursing and billing

• Maintain cleanliness and orderliness of the front office area

Key Skills & Competencies:

• Excellent verbal communication and interpersonal skills

• Polite, patient-focused, and customer service-oriented attitude

• Basic computer knowledge (MS Office, typing, HIS or CRM software)

• Fluency in English and local language(s)

• Good grooming, etiquette, and professional conduct

• Ability to multitask and remain calm under pressure

• Willingness to work in shifts, including weekends and holidays

Eligibility Criteria:

• Qualification: Any graduate – BA / B.Com / BBA / B.Sc. / BHM or equivalent

• Experience: 0–1 year (Internship or hospital/clinic front desk experience preferred)

• Technical Skills: Familiarity with hospital software (HIS) and basic Excel preferred

What We Offer:

• Competitive salary and benefits

• On-the-job training in hospital service operations

• Exposure to healthcare customer service and patient coordination

• Career growth in hospital administration or patient relations

• Uniforms/meals/transport (as applicable)