We are seeking a courteous, professional, and well-presented Guest Relations Officer (Female) to serve as the first point of contact for our guests. The ideal candidate will be responsible for ensuring a warm welcome, managing guest needs, and providing exceptional service to create a positive and memorable experience.

Key Responsibilities:

• Welcome guests warmly and assist them throughout their stay.

• Handle guest check-in, check-out, and reservations with efficiency.

• Address guest queries, complaints, and requests in a prompt and professional manner.

• Provide information about hotel services, facilities, promotions, and local attractions.

• Coordinate with other departments (Housekeeping, Food & Beverage, Concierge, etc.) to fulfill guest requirements.

• Ensure special attention and personalized service for VIP and repeat guests.

• Collect guest feedback and relay important concerns to management.

• Maintain proper records of guest interactions and follow up on unresolved issues.

• Represent the brand with high standards of grooming, etiquette, and professionalism.

Qualifications & Skills:

• Bachelor’s degree / Diploma in Hospitality, Tourism, or related field preferred.

• Prior experience (1–2 years) in a similar role in hospitality or customer service is an advantage.

• Strong communication and interpersonal skills with a guest-centric approach.

• Fluency in English (additional languages are a plus).

• Ability to multitask, stay composed under pressure, and resolve issues effectively.

• Proficiency in MS Office and familiarity with hotel management systems (e.g., Opera/Fidelio).

• Pleasant personality, confident, and well-groomed appearance.