We are looking for a warm, professional, and service-oriented Guest Relations Executive (Female) to manage our front-facing guest interactions. The role involves welcoming and assisting guests, addressing their queries, ensuring guest satisfaction, and creating memorable experiences that reflect the brand’s hospitality standards.

Key Responsibilities:

• Greet and welcome guests upon arrival with a friendly and professional demeanor.

• Assist guests with check-in and check-out processes efficiently.

• Address guest inquiries, complaints, and requests promptly and courteously.

• Coordinate with other departments (Housekeeping, F&B, Concierge, etc.) to ensure seamless guest services.

• Maintain an up-to-date knowledge of hotel facilities, promotions, and local attractions.

• Handle VIP guests and ensure personalized service.

• Monitor guest feedback and escalate issues to management if required.

• Maintain accurate records of guest interactions and services provided.

• Uphold grooming standards and represent the organization’s brand values at all times.

Qualifications & Skills:

• Bachelor’s degree / Diploma in Hospitality, Tourism, or related field preferred.

• Experience in Guest Relations, Front Office, or Customer Service (hospitality industry preferred).

• Excellent communication and interpersonal skills.

• Fluency in English; knowledge of additional languages is an advantage.

• Strong problem-solving abilities and a customer-first attitude.

• Proficient in MS Office and hotel management software (e.g., Opera, Fidelio).

• Pleasant personality, confident, and well-groomed.